Shipping Policy

Thank you for shopping with Zutrina. We aim to make your delivery experience simple, clear, and reliable.

Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed.

During busy periods, promotions, or holiday seasons, processing may take slightly longer.

Estimated Delivery Time

Most orders are delivered within approximately:

7–15 business days

Delivery times may vary depending on your location, courier delays, customs processing, public holidays, or other circumstances outside our control.

Please note that estimated delivery dates are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

Tracking updates may take 2–5 business days to appear after your order has been dispatched.

You can also use the Track Your Order page on our website.

Multiple Items

If your order contains multiple items, they may occasionally arrive in separate packages depending on fulfillment availability.

Incorrect Shipping Address

Please check your shipping address carefully before completing your order.

If you notice an error, contact us as soon as possible at support@zutrina.com.

Once an order has been processed or shipped, we may not be able to change the delivery address.

Delayed Orders

Occasional delays may occur due to:

• courier or postal delays

• customs processing

• severe weather

• high seasonal demand

• public holidays

• incorrect or incomplete shipping information

If your tracking has not updated for an extended period, please contact us and we will assist you.

Lost, Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or appears to be lost in transit, please contact support@zutrina.com with your order number and relevant photos where applicable.

We will review the issue and assist you in accordance with our Refund Policy.

Customs and Import Charges

Depending on your country, your order may be subject to customs duties, taxes, or import fees.

Any applicable charges imposed by local authorities are the responsibility of the customer unless otherwise stated during checkout.

Contact Us

If you have any questions about your shipment, please contact:

Email: support@zutrina.com

Please include your order number so we can assist you more quickly.