Refund policy

At Zutrina, we want every order to arrive as expected. Please review our refund policy before completing your purchase.

Returns & Refund Eligibility

Eligible full-priced items may be returned within 30 days of delivery, provided that the item is:

• unused and in its original condition

• returned in its original packaging

• accompanied by proof of purchase

To request a return, please contact support@zutrina.com with your order number.

Returns must be approved before being sent back.

Sale, Discounted & Promotional Items

All items purchased at a discounted, promotional, clearance, or sale price are final sale and are not eligible for returns, refunds, or exchanges for change of mind.

This includes purchases made using promotional discounts, special offers, or limited-time pricing.

Bundle Packages & Free Gifts

All bundle packages that include free gifts, bonus items, or promotional products are final sale and are not eligible for returns or refunds for change of mind.

By purchasing a bundle offer, you agree to the promotional terms shown at the time of purchase.

Free gifts and bonus items have no cash value and cannot be exchanged, returned, or refunded separately.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at support@zutrina.com.

Please provide:

• your order number

• a description of the issue

• clear photos or videos showing the problem

Once reviewed, we may offer a replacement, store credit, or refund where appropriate.

The final-sale conditions for discounted items and bundles do not affect any rights you may have where an item is defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws.

Change of Mind

We do not provide refunds for change of mind on:

• discounted or sale items

• promotional purchases

• bundle packages

• purchases that includ