Shipping
Shipping Policy
Thank you for shopping with Zutrina. We aim to make every delivery as smooth and transparent as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully completed.
During peak periods, promotions, public holidays, or seasonal events, processing may take slightly longer.
Estimated Delivery Time
Most orders are delivered within approximately:
7–15 business days
Delivery times are estimates and may vary depending on your location, courier operations, customs processing, weather conditions, or other circumstances outside our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking details, where available.
Please allow 2–5 business days for tracking information to update after dispatch.
You may also check your shipment through our Track Your Order page.
Multiple Packages
If your order contains multiple items, they may occasionally be shipped separately and arrive at different times.
You will not be charged additional shipping fees if your order is split into multiple packages.
Incorrect Shipping Address
Please ensure your shipping information is correct before completing your purchase.
If you notice an error, contact us as soon as possible at:
Once an order has been processed or shipped, we cannot guarantee that the delivery address can be changed.
Zutrina is not responsible for orders delivered to an incorrect address provided by the customer.
Delayed Shipments
Occasional shipping delays may occur due to:
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courier or postal delays
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customs processing
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high seasonal demand
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severe weather
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public holidays
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incomplete or incorrect delivery information
If your tracking has not updated for an extended period, please contact us and we will assist you.
Lost, Damaged or Incorrect Orders
If your order arrives damaged, defective, incorrect, or appears to be lost in transit, please contact us at:
Please include:
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your order number
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a description of the issue
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clear photos or videos where applicable
We will review the matter and assist you in accordance with our Refund Policy.
Customs, Duties & Taxes
Depending on your destination country, your order may be subject to customs duties, import taxes, or other fees imposed by local authorities.
Any applicable customs charges are the responsibility of the customer unless otherwise stated at checkout.
Refused or Unclaimed Deliveries
If an order is refused, left unclaimed, or returned due to an incorrect address provided by the customer, additional shipping charges may apply if the order needs to be resent.
Any applicable refund will be handled in accordance with our Refund Policy.
Shipping During Peak Seasons
During busy shopping periods, including Christmas and major promotional events, deliveries may take longer than usual.
We recommend placing time-sensitive orders early to allow sufficient time for delivery.
Contact Us
If you have any questions regarding your shipment, please contact:
Please include your order number so we can assist you as quickly as possible.